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Opinions Differ Widely On The Effectiveness of Apple's Apology In China - techcrunch.com
Tim Cook’s apology to Apple’s Chinese customers has divided observers, some of whom claim that the public mea culpa might undermine the Cupertino company by giving credence to government criticism. Cook’s letter was posted (link via Google Translate) on the Chinese Apple Web site on Monday after two weeks of heated attacks by China’s state-run media.
Cook focused on Apple’s communication over its warranty and said the company would change its repair policy for iPhone 4 and iPhone 4S devices sold in China. “We realize a lack of communication in this process has led to speculation that Apple is arrogant and doesn’t care about or
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